Do you have questions before or during your stay? On this page, we answer the most frequently asked questions about our hotel.
Is your question not listed? Then simply contact us via the webchat. If we can’t help you directly there, our reception is of course ready to assist you.
Please note: During the weekend of the Dam tot Damloop (September 20, 2026), the hotel may be less accessible. Plan your journey carefully and use public transport if possible.
Check-in is from 2:00 PM for all reservations made directly through our websites. For all other booking channels, check-in is from 3:00 PM. Check-out is available for everyone until 11:00 AM.
The hotel reception is open 24/7, which means that there will always be someone there to welcome you, regardless of your time of arrival.
Only certified assistance dogs are welcome in our hotel. Unfortunately, we cannot allow other pets.
The hotel is completely non-smoking. That means no smoking in the hotel, rooms, balcony and other public areas.
At the reception we accept the following payment methods: pin (contactless) or by credit card. Payment with cash is not possible.
Yes, luggage storage is available free of charge if you wish to leave your luggage at the hotel before check-in or after check-out.
Yes, the hotel is accessible for guests with disabilities. For more information about the available facilities, please refer to our FAQ on 'Accessibility Facilities' at the bottom of this page.
It is allowed when the parents have signed a written statement. We also ask for a copy of the passport of all underage guests, in case there is no adult present.
To guarantee your reservation before arrival, the amount on your credit card will be authorized at noon on the day before your arrival. At check-in you can pay with another payment card, the authorization taken earlier will be cancelled.
You can change or cancel your reservation by contacting the booking channel where you made your reservation. Please check your personal reservation confirmation for the specific cancellation policy.
From Monday to Friday you can enjoy breakfast from 07:00 - 10:00. And on weekends from 07:00 to 11:00.
From Monday through Sunday, you can enjoy dinner at our own Seven Seas restaurant from 12:00 - 10:00 p.m.
| The bar is open daily from 10:00 am – 23:00 pm |
Yes it is certainly possible to use breakfast. Please contact the hotel by phone to adjust your reservation for this purpose.
The Spa & Wellness and the swimming pool are open daily from 07:00 to 23:00.
*Please note that our jacuzzi, steam cabin, and swimming pool are currently out of service. Our saunas and fitness room are, of course, available for use.
The Spa & Wellness is open every day from 07:00 to 23:00 and is accessible to both adults and children. You can only use our Spa & Wellness facilities when you are staying at our hotel.
Children under 12 years old may only use the swimming pool under the supervision of an adult.
Yes only as a hotel guest you can use the pool for free. Beauty treatments can be booked at an additional charge.
No reservations are required to use the pool.
Grand Hotel Amrâth Amsterdam has its own parking lot with 18 parking spaces. The parking lot is located directly under the hotel, and parking in this lot is for a fee. It is possible to reserve the parking lot in advance, and they are available based on availability.
Maximum vehicle dimensions:
• Length: 4.90 meters
• Width: 2.10 meters
• Height: 2.00 meters
Upon arrival, you can make use of our paid parking. If there is no availability in our own parking lot, we will refer you to one of the nearby parking spaces.
Maximum vehicle dimensions:
• Length: 4.90 meters
• Width: 2.10 meters
• Height: 2.00 meters
Yes sure, you can rent a regular or an electric bike during your stay at our reception.
Grand Hotel Amrâth Amsterdam is easily accessible by public transport. Amsterdam station is an 8-minute walk from the hotel and 8 minutes by car.
During the weekend of the Dam tot Damloop (20 September 2026), the hotel may be less accessible. Plan your journey carefully and, if possible, use public transport.
Our hotel is suitable for guests with physical disabilities and offers various facilities. On the left side of the main entrance, there is a separate, wheelchair-accessible entrance. This entrance is equipped with a lift for the disabled, and our staff is ready to welcome you there.
The majority of our hotel is accessible thanks to wide passages and threshold-free zones. Disabled toilets are available both on the ground floor and next to the wellness area. Assistance dogs are also warmly welcomed. You can book an adapted room upon request.
Do you have a physical disability and are unsure if our hotel is suitable for you? Let us know what you need to stay with us. We are happy to explore the possibilities with you.
The entrance door of the adapted room is 95 centimeters wide. The room features a bed with a height of 60 cm, offering a turning radius of over 1.50 meters on the left side of the bed and 1.10 meters on the right side. Charging options are available on both sides of the bed.
Do you have a physical disability and are unsure if our hotel is suitable for you? Let us know what you need to make your stay comfortable. We’re happy to explore the possibilities with you.
The bathroom measures 237 x 354 cm (8.38 m²) and is accessible via a small ramp at the doorway, which is 102 cm wide. The bathroom features two fixed sinks at a height of 76 cm, both wheelchair-accessible.
The toilet is positioned at a height of 44 cm and equipped with two foldable support rails on either side. There is also ample space around the toilet for wheelchair maneuvering.
The walk-in shower is fitted with grab bars at a height of 70 cm and includes the option to shower while seated, using a portable shower stool.
Do you have a physical disability and are unsure if our hotel is suitable for you? Let us know what you need to make your stay comfortable. We’re happy to explore the possibilities with you.
Yes, definitely! Grand Hotel Amrâth Amsterdam is ideal for group reservations starting from 10 rooms, for example for corporate outings, sports teams, family weekends, and other gatherings. Thanks to our central location in the heart of Amsterdam. The hotel also offers several facilities, such as a Spa & Wellness, to make your stay even more enjoyable.
You can easily submit a group request through the form on our group page. The group reservations department will then contact you to discuss your preferences and make a suitable proposal. Prefer direct phone contact? You can reach the department at +31 85 760 27 61.
We are happy to see if there are possibilities to have breakfast with your group separately. Please indicate this in your request so that we can look into it further.
Yes, this is definitely possible! We can serve either a plated dinner or a buffet, depending on the number of desired guests and your preferences. We would be happy to provide a customized quote including menu options.
In many cases this is possible. Please contact our reservations team for more information; we are happy to inform you about the payment conditions for group reservations.